Saturday, August 4, 2018

What I've Been Up To

I recently had one of the best customer service experiences and will share it with you. In the photo above, I ordered the outfit pictured for our trip to Italy in September. I placed the order with Soft Surroundings in early July, and was told the pants would be delivered on September 12 which was too late for our trip. I really wanted the pants so I sent an email to the founder of Soft Surroundings asking if there was anything that could be done to expedite my pants. I probably picked the only item in the catalog that was on backorder until September. lol

Here's the response I received. Very impressive!
Subject: FW: Is there anything that be done 
Hello Ms. Cantales,

My name is Michele Dando, I’m the Technical Design Director here at Soft Surroundings.  I’ve been working with Robin and Christy McKey her Administrative Assistant on finding you the Super Stretch Lattice Capri in time for your trip to Italy.

I contacted our supplier and had a special pair made in size Small, color Black.  I’ll be sending them to you tomorrow.  Since this is a sample there are no labels or tags on the pant.  The care is as follows:  Machine Wash Cold, Separately, Gentle Cycle; Only Non-Chlorine Bleach when Needed.  Hang to Dry, Cool Iron if Needed or May be Dry Cleaned.

These pants are our gift to you to enjoy during your time in Italy!

I sincerely hope you love these pants.  Thank you so much for contacting us to let us know about the delay – these are perfect pants for travel so understand they are a must have for your trip! Buon Viaggio!

Sincerely,
Michele Dando

Michele L. Dando | Technical Design Director1100 N. Lindbergh Blvd. St. Louis MO 63132 | T: (314) 812-6167
    
The entire month of July kept me hopping. Our summer has been sunshiney, and it finally rained and my lawn and garden are lush and green again. I make time each Tuesday evening while Joe is at yoga to set a pretty table. Martha Stewart, my grandmother and mom taught me the love of cooking and how to beautify my environment. My blogging friends do the same for me :-)






Xavier is getting too big, too fast! He is very lucky to have wonderful parents and grandparents :-) 






Family and musician friends made Joe's retirement party very special. 

Thank you so much for stopping by to see what is going on in my world :-)

xoxo

Debbie
Debbie@Mountain Breaths
Debbie@Mountain Breaths

Hello, I'm Debbie.I enjoy hiking, kayaking, cross country skiing and snowshoeing in the Adirondack Mountains (thus Mountain Breaths). I live in Upstate NY with my supportive husband and have three precious sons..

14 comments:

  1. Wow I'm impressed with that company and will check them out!!
    I love your table settings!

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  2. Debbie, what a fantastic month you've had! Xavier is so handsome. Wow, those calf muscles for that little guy!!👀 Joe's party looked fabulous, and that outfit will be more than fabulous on you. Boy, you sure don't see customer service like that anymore. I can think of a couple companies which could take a lesson from that play book!

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  3. I'll start w/ Xavier♥♥♥♥
    Lucas..little.The curls..the shape of face.Oh he's a cutie:)
    Your outfit is adorb ..very you..and you will love ITALY..how long? Have you mentioned the itinerary?
    Love Joe's garlic..all your flowers and MC things..Congrats to Joe!
    Kudos to that company!!And Mr Dando..(Maybe Italian?:):)

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  4. Hi Deb, you have been a busy girl this month in a wonderful way! Your table is lovely and I’ve enjoyed all your summertime photos from your home to your travels. Deb, this is such an adorable outfit for you to take on your trip. So glad you are getting the pants, so cute. This is such an amazing customer service response and I am so impressed. I’m happy you are sharing it, usually it’s just the opposite. You are going to love Italy. Where are you going there?

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    Replies
    1. Bellissima (most beautiful) Northern Italy – 11 day journey at the top of Italy’s boot. I'll email you the itinerary :-)

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  5. Xavier is too adorable for words. Yes, he is indeed lucky to have all these caring and nurturing adults close by in his life. Now with Joe retired, there will be even more one on one time. The tables all look so inviting and refreshing. Love that you are using the rooster dishes. And KUDOS to Soft Surroundings for exceptional customer service. It is refreshing to see such attention to one's customer base. Italy in September is going to be fabulous. Yet another perk for etired teachers - travel while school is in session!!! Buon viaggio!

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  6. Loved that story about Soft Surroundings but I can't tell you how many times I have placed an order and the item will not be available for 60+ days. It is so aggravating even if you are not going on a trip. Maybe this will cause them to do better. I hope so! Lots of fun pictures of fun times.

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  7. That's a wonderful story about Soft Surroundings, Debbie. I had never heard of them before. I love what you picked :) I know you'll have a great time and you'll look great! Love all of your al fresco and cottage scenes ♥

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  8. You have had a busy July!!! I can't believe how big X is....such a cute lil guy!! Love your outfit for your big trip!!

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  9. What a lovely gift you received for you upcoming trip to Italy, Debbie. What a great response from Soft Surroundings.
    How cute your Xavier is and getting so big. It looks like the retirement party was a blast for your Joe!

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  10. Debbie, what an amazing month! Isn't it so much fun to collect the pictures all together and realize just how great it was?

    I am very impressed with your Soft Surroundings customer service experience. Wow, service like that is so rare these days. I'll definitely be ordering there...everything they have is gorgeous!

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  11. You busy girl....lol The pants are great. How wonderful they gifted you with them. Xavier is a cutie. All of the food looks amazing. Joe's gardening is the best! So happy for you.

    ReplyDelete

I'm so happy you decided to stop by my blog. Please leave a comment as I enjoy hearing from each and every one of you!

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